Total network maintenance and support.

The last thing you need to be thinking about when you’re running a business is technology. Once the chosen hardware and software is installed and doing its job, we continue on as your personal IT department to keep it in top shape. 

Preventative Maintenance
For a fixed monthly fee, we take responsibility for your technology systems and transform into your personal IT Department, proactively preventing problems and unnecessary expenses. We offer a broad spectrum of support plans which range from a couple of hours per month to whatever suits you!

The primary purpose of a Support Plan is to provide preventative maintenance. Whether we like it or not, systems cost money to keep running. This can either be spent in a reactive way, chasing tails and putting out fires, or in a proactive way by preventing problems from occurring in the first place.

Our maintenance programs provide the highest service levels with the best value. They are aimed at businesses that place importance on their IT systems uptime and productivity.

Technology systems will demand a certain amount of 'break-fix' work, but the more maintenance performed, the less break-fix work is required. By preventing crisis situations, businesses avoid the real cost of technology problems - downtime and lost productivity.

Preventative Services Include:
•  Server backup inspection - Perform test data restore from previous backup and check all event logs to ensure backups are running successfully.
•  Network security monitoring - diagnosis and resolution of attempted security breaches
•  Anti-virus software protection - Check to ensure all updates and patches are installed as they become available
•  File server event log reviews, to identify any abnormal server activity
•  Strategic advice - expert recommendations for upgrades and equipment configuration
•  Installation & configuration of hardware and software, as required
•  Resolution of day-to-day issues as outlined by the client with remaining service time.
•  Perform software & hardware inventory audit with remaining service time.

All support plan clients are assigned primary and secondary Network Engineers who are dedicated to maintaining your systems at times and intervals best suited to your needs. We can also provide remote support to our support clients in the cases where issues can be resolved offsite.

In the event you require additional support for the implementation of new equipment or projects, you will also receive extra services at a discounted business rate, only available to support plan clients.

PAYG Support Services
We offer purely pay-as-you-go services for on-demand support for only when you need it. PAYG support is best suited to those clients who are domestic users or in small/home office environments.

Open Plans (Prepaid Support)
The Open Plan is a flexible arrangement whereby clients purchase a block of prepaid hours in advance, at a reduced business rate. Services are then deducted from the block of hours on an 'as-used' basis and are valid for a full 12 months. An account summary will be presented at the end of each month or earlier, when an account is approaching depletion. At this time, you will be notified and may elect to restock the account.

The purpose of this service is to provide a responsive mechanism to allow the customer to obtain technical support and other minor services from Computer Networks in an efficient and flexible manner without invoking a separate purchase orders/invoices for each occasion and at a discounted rate!